Terms & Conditions
PAYMENT OF ONLINE ORDERS
We accept all major credit or debit card via PayPal. A PayPal account is not needed to use this method of payment. We dispatch the goods after payment is received.
All prices apply to online orders only and do not include VAT. VAT is added to the order at checkout. All prices are subject to alteration without notice.
TOOLS & EQUIPMENT
Everything is picked, packed and dispatched from our London warehouse.
We aim to despatch all orders received before 17:00 Monday to Thursday by the end of the next working day. Orders received on Friday, Saturday or Sunday are shipped on the following Monday (Where Monday is a Bank Holiday goods are despatched the next working day after the holiday)
We despatch body stands two working days after receiving the order. This allows us time to check the stands and pack them securely. We ship via UPS and delivery is usually made the next working day after despatch.
UK POSTAGE & PACKING RATES
Our standard shipping prices are:
TOOLS & EQUIPMENT
Total Spend Total Spend Delivery Charge
Ex-VAT Inc-VAT Ex-VAT Inc VAT
Up to £1.66 Up to £1.99 £1.00 (£1.20)
£1.67 to £4.16 £2.00 to £4.99 £1.75 (£2.10)
£4.17 to £16.66 £5.00 to £19.99 £3.10 (£3.72)
£16.67 to £41.66 £20.00 to 49.99 £4.15 (£4.98)
£41.67 + £50.00 + Free
Full-size body stands £42.00
Half-scale body stands £25.00
Please note that this delivery information only applies to orders directly placed at www.design-surgery.com. All deliveries are subject to stock availability.
Design-Surgery has the right to refuse or cancel any order at the company’s discretion.
SHORTAGES, DAMAGED GOODS
If damages or shortages occur, please notify Design-Surgery within three working days of receipt. firstname.lastname@example.org (Please note that goods may be dispatched in more than one parcel.)
If you find a fault with an item within a reasonable time after delivery, and subject to confirmation of the fault, we will refund the amount charged for the product and the reasonable cost of returning the goods.
Under the distance selling regulations, you have the legal right to cancel your order within 14 days of receipt of the goods. If you would like to return any goods to us, then please advise us that you wish to return items and the reason why within 14 days of receipt to email@example.com, and we will issue a returns authorisation number to you. Under no circumstances should goods be returned to us without a returns authorisation number. We cannot accept returns for goods without prior notification.
Refunds for returned items will only be issued once returned to our warehouse, in a saleable, unused, undamaged condition, in the original packaging. The purchase price of the items are refunded to the same card used to purchase them. Shipping costs are non-refundable unless the goods are faulty. The suitability of a product is deemed to be the customer’s responsibility.
Refunds for faulty goods will only be issued once received by our warehouse and will include reasonable shipping costs.
Customers are responsible for the goods until they are received back by us.
CONTRACTS AND BULK ORDERS
Customers are requested to apply to the Company for quotations for contracts or bulk orders
Customers wishing to purchase from outside the UK, are requested to email their requirements to firstname.lastname@example.org, and we will provide a quote for the goods and the shipping cost. Payment is required before shipment unless a credit account is already open.
Please note we only accept payments in GBP. Design-Surgery will not cover extra costs such as international fees, bank charges, exchange rates or interchange fees.
International shipping costs:
We will provide a quote for shipping once you have advised us of your requirements.
Any colours on this site will be affected by the settings of the monitor on which they are viewed and can therefore only be an approximation of the actual shade.
Design-Surgery, 91 Fitzjohn Avenue, Barnet, EN5 2HR
VAT: 701 9587 29